88 percent
improvement in timesheet to bill workflows
275% growth
through improved payroll efficiencies
Reduced admin
with the elimination of email processes
At a glance
A family-owned and operated Australian nursing agency that provides 24-hour on-call staff to those in need across aged care, acute care and disability support services.
Overview
A client since 2009, EPG has been managing Nurses Now’s payroll since its early beginnings, with a handful of employees and clients working with paper timesheets. Today, a seamless timesheet to billing workflows and supporting technology integrations have created better efficiencies across payroll, supporting the multi-award-winning recruiters to send out over 500 registered nurses weekly across New South Wales for both temporary and permanent placements.
Approach
Laying the groundwork for success
Paper pain point
Nurses Now initially sent handwritten paper timesheets to EPG for manual upload and payroll calculation, including multiple timesheets for work completed in different facilities in the same week.
Scratching that billing itch
Upon receiving timesheet data, a significant amount of time was required by EPG each week to create and send Nurses Now client invoices manually. This was due to their accounting software being unable to support the variables needed, such as pay rate per site, per client, nurses’ professional level and time of day worked. Hours of additional hours were also required each week by Nurses Now to manually upload these invoices into their accounting system, MYOB.
Investing in technology
Nurses Now then invested in their own tailored software to manage online timesheets as well as upload new employee details – the beginning of tech-driven process improvement around their payroll.
Time to simplify timesheets and billing
In 2019, EPG’s time-to-bill technology was introduced to further enhance Nurses Now’s workflows. Timesheet data is uploaded into an environment where all pay and charge rates have been pre-defined. The data import automatically calculates the payroll for Nurses Now’s employees and simultaneously creates their client invoices.
Smart integration
Once payroll and invoices are approved by Nurses Now, EPG imports invoices directly into Nurses Now’s MYOB via a seamless integration that also allows them to release client invoices direct, eliminating email.
Seamless expansion of services worldwide
Exceptional ongoing international support
Collaborative approach to risk mitigation
Strategic evaluation of business solutions
Conclusion
Technology combined with payroll power
Outsourcing their payroll and billing to EPG has allowed Nurses Now to go from strength to strength and achieve award-winning status across New South Wales.
From their early beginnings, a willingness to look at technology solutions that simplify workforce management has allowed the leading nursing agency to scale up fast, transform internal processes for all stakeholders and dramatically reduce the time needed to carry out timesheet and billing workflows.
